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Ebisu business trip photographer USHUN
FAQ
FAQ
① About reservations Q: Can I consult with you before making a reservation? A: We recommend that you consult with us before making your reservation as much as possible. The reason is that even if your schedule is free, we may have already discussed your reservation schedule with another customer, so please do not book. I would like to confirm and answer whether you can move to the location as planned at the promised time. When making a consultation, please be sure to fill out the information below. □Name (please use your full name to avoid confusion with someone with the same last name) □Date and time of shooting □Photography location (if it is your home, etc., please provide the detailed address) □Photography content □Preferred time slot (from 1 hour) □Number of participants on the day of shooting □Contact information (required if you would like to receive a response by phone) In addition to the above, please feel free to ask us if you have any other concerns, such as how long it will take to shoot, what shooting fee is appropriate, or whether the location will be far away. Q: Is there a meeting in advance? A: We will discuss in advance the appropriate attire, necessary items, and meeting place according to the image of the photo shoot. Q: How can I make a reservation? A: We accept reservation forms, telephone, LINE, email, and Instagram DM. Q: How far in advance can I make a reservation? A: If you can get to the location in time and there is space, it is possible to do it on the same day. If you want to make a same-day reservation, please call us as soon as possible. (Please pay in cash on the day so you don't have any change.) Q: Can I make a reservation for more than 1 hour (more than 50 minutes of shooting time) at once? A: If there are spaces available, you can reserve as many time slots as you want at once. Q: Is there a way to check my reservation? A: Once we receive your reservation, we will contact you to discuss the image of the shoot. We will also contact you 2-3 days before the shooting date. Reservation for shooting by phone → We will confirm the details of your reservation when you call. Booking a photoshoot using the reservation form or email → If you do not receive a reply, please check your spam email as well, and if it does not arrive there, we will resend the email or use another contact method. Book a photo shoot on LINE → We will reply on LINE. Book a photoshoot via Instagram DM → We will reply within Instagram DM. Q: Please tell me how to decide the shooting location. A: Please let us know if you have decided on a location. If you are having trouble choosing between multiple locations, we will work with you to find the best location based on how the photos will be used. If you are not sure what kind of place is best, please consult us about the purpose and finish. Additionally, for locations that require filming permission, please be sure to apply for filming yourself to avoid any trouble. If you hide the fact that permission has not been granted, we will not be held responsible for any interruptions in filming, shortening of filming time, or disputes that may arise as a result. Please also note that we do not offer refunds. Q: Is it possible to photograph homes, interiors, real estate, and interiors? A: Of course you can take pictures. If you let us know the floor plan when shooting indoors, we can guide you smoothly. We use strobes for locations where it is difficult to get light, such as when shooting in large rooms or in poorly lit areas. Q Can I shoot multiple genres at the same time? A Basically, we ask for one hour of shooting, one genre, and one location. The progress and settings of the shoot will change, so if you are shooting in two genres, please reserve two slots. If you are not sure about the content or the time required for shooting, please consult us before making a reservation. Q: How many people can I photograph? You can also take pictures of multiple people, including friends and acquaintances, within the reserved time. However, the shooting time and number of photos delivered will not change, so the number of photos per person may be reduced. For family photos, we recommend a maximum of 2 groups, and for profile photos, a maximum of 4 people per hour. If you are unsure, please reserve multiple hours.
② About photography Q: Please tell me about the shooting process. A We will meet on-site at the location decided by the client → Shoot → Finish. It depends on the reservation status on the day, but if for some reason you are unable to take a photo shoot, we will contact you and decide whether to extend your time. (*An extension fee will be charged) If you have a photo shoot that involves prayer or plans after the photo shoot, please let us know at the time of booking or at a certain stage so that we can ensure that there is no impact later on. If you feel unwell or need a break during filming, please let us know. Please note that in the event of an emergency, we may take appropriate measures. Q: Can I wear hair and makeup? A Basically, the photographer will be alone, so the client will be responsible for hair and makeup, attending, and dressing. However, we can provide on-site hair and makeup services, so please contact us if necessary. Depending on the location, we may have a shooting assistant, but generally they will not accompany you. We recommend that you bring a hand mirror to check your clothes and hair and makeup. Q: Can I rent costumes and accessories? A: We do not rent out costumes or accessories, so please bring your own items of your choice. In addition, there are some shrines and temples where accessories cannot be used for Shichi-Go-San photography, so please make sure to call the shrine office where you wish to pray in addition to applying for photography permission. In some areas, it is prohibited to use items that stain or damage buildings within the shrine grounds, or that may disturb other worshipers (soap bubbles or toys that make noise). Q: Is it possible to shoot videos? A We will introduce an external video creator for photography only. Q: Please tell me how to decide the shooting location. A: Please let us know if you have decided on a location. If you are having trouble choosing between multiple locations, we will work with you to find the best location based on how the photos will be used. If you are not sure what kind of place is best, please consult us about the purpose and finish. Additionally, for locations that require filming permission, please be sure to apply for filming yourself to avoid any trouble. If you hide the fact that permission has not been granted, we will not be held responsible for any interruptions in filming, shortening of filming time, or disputes that may arise as a result. Please also note that we do not offer refunds. Q: Is it possible to photograph homes, interiors, real estate, and interiors? A: Of course you can take pictures. If you let us know the floor plan when shooting indoors, we can guide you smoothly. We use strobes for locations where it is difficult to get light, such as when shooting in large rooms or in poorly lit areas. Q Can I shoot multiple genres at the same time? A Basically, we ask for one genre and one location per hour of shooting. The progress and settings of the shoot will change, so if you are shooting in two genres, please reserve at least a two-hour slot. However, if we judge that it is possible due to the progress of the shooting, we will accept two genres even for one hour shooting. Please be sure to let us know before making your reservation. If you wish to add a genre during filming, please add 1 hour or if it is not possible, we will not be able to accept the request. If you are not sure about the content or the time required for shooting, please consult us before making a reservation. Q: How many people can I photograph? You can also take pictures of multiple people, including friends and acquaintances, within the reserved time. However, since the shooting time will not change, the number of photos per person may be reduced. For family photos, we recommend a maximum of 2 groups, and for profile photos, a maximum of 4 people per hour. If you are unsure, please reserve multiple hours. Q: Please tell me what to bring and what to wear on the day. Basically, the client is required to bring everything necessary for the photoshoot (costumes, accessories, etc.). Please refer to the information below as it varies depending on the shooting genre. family photo If you have small children, please bring their favorite toys (stuffed animals, toys that make noises, etc.). We also recommend leisure sheets, soap bubbles, garlands, etc. Depending on your desired cut, you may be asked to lie down on the ground, so if you are concerned about your clothes getting dirty, it is a good idea to bring a change of clothes. profile photo Depending on the purpose, the overall atmosphere of the clothing (casual, business, etc.), as well as the color and fabric, will affect the impression you receive. When it comes to clean and appealing items, men look good in jackets and collared shirts, while women look well-groomed in dresses and skirts. For women, adding accessories or scarves will brighten up the area around your face. It may be a good idea to incorporate something related to your hobbies or your company. Couple pre-wedding photoshoot Commonly used items include matching accessories such as rings, bouquets, garlands, photo frames, initials, mementos of the couple, and items related to common hobbies. Let's decide while discussing the cut image etc. at the preliminary meeting. others Wearing clothes that match colors and patterns (link coordination) will give you a unified and cohesive look. We recommend adding accessories to your everyday clothes or adding patterns (ribbon ties, flower crowns, crowns/tiaras, scarves, hats, etc.) Shrine visit, Shichigosan Children wear kimonos or blazers, and adults often wear Western or Japanese business casual, semi-formal, or formal attire. Some people simply wear their usual casual clothes. Please note that some shrines respect formality and ask you to refrain from wearing casual clothes. Some children may hurt their feet from wearing zori sandals, so it is a good idea to bring along shoes that you are comfortable wearing. Please be sure to keep an eye on all baggage during the photo shoot. Q: Can I photograph my pet? A: Dogs and cats are welcome. The photographer also likes other living things (including insects and reptiles), so please feel free to contact us. If you want to take photos with your dog or cat, we will charge a human fee. For other creatures, please make a reservation at Monotle. Q: What kind of things should I prepare for Monotle? A: Please prepare all items necessary for the photoshoot. Q: What kind of places do you recommend for food photography? A: You will need space to install the strobe stand and tripod. A space of 1.5m for the camera and 1.5m for the strobe is required. *In the kitchen, photography is not allowed around oil, fire, or water such as water pipes. For restaurants with only a counter, there are restrictions on how you can take photos, so please contact us in advance. Q: Please tell us about the progress of food photography. A Except for sandwich-type dishes, we shoot at approximately 45 degrees. Sandwich-type dishes like hamburgers and drinks in glasses are photographed from 0 to 20 degrees. If you divide the food to be photographed into groups and prepare them, you will be able to take more photos within the shooting time. Q: I would like to shoot indoors. What should I tell you at the preliminary meeting? A: When photographing a property, the number of shots will be different for a vacant rental property and a decorated model room, office, or shop tenant, so it will go smoothly if you can provide us with the property information first. .
③ About payment Q: Please tell me the shooting fee. A: Shooting fees for Hittle and Monotle plans include shooting fees, *⓵ travel expenses, color and brightness adjustments, adjusted JPEG data, and consumption tax. *① Travel expenses will be paid separately for shooting locations where the round trip from Ebisu costs more than 1,000 yen. For shooting locations that require a 10-minute walk or more from the nearest station, a round-trip taxi fee will be charged separately from the nearest station to the shooting location. If the client is able to provide round-trip transportation between the local station and the shooting location, we will request that transportation. Hittle and Monotle plans have weekday rates and weekend and holiday rates. Also, if you shoot from 8:00 PM to 6:00 AM the next morning, you will be charged an additional 25% of the shooting fee. ≪(shooting fee + premium) x shooting time≫ If you have a store that is open at night, or if you only have the opportunity to take photos at night, we can also take photos. With the artist plan, we will discuss all shooting fees, travel expenses, color and brightness adjustment, whether professional editing will be required, etc., the shooting location, and delivery date after prior consultation. For shooting locations that require admission/usage fees and filming permit application fees, the client is responsible for inquiring and paying in advance. (Including photographer) If you need a photographer to apply, please let us know so we can take care of the process. In that case, the application fee must be borne by the requester as mentioned above. Q: How should I pay? A: We accept credit card payments, bank transfers, and cash payments on the day. We accept VISA, MasterCard, JCB, American Express, and Diners as credit cards. Please let us know your payment method when making your reservation. We will guide you through the next steps. Q When will payment occur? A "Credit card payment, bank transfer" Please indicate the final price after making your reservation and pay within one week after invoicing. If the shooting date is within a week, please pay by the next day. Please note that if payment cannot be confirmed, the reservation will be considered canceled and the reserved schedule will be released. Pay in cash on the day → The final price will be clearly stated after you make your reservation, so please pay on the day without any change. Q: I want to cancel my reservation. A: Please note that in the case of cancellation due to the requester's convenience, the following payments will be made. [Cancellation policy] 100% on the day, 50% from the day before to 3 days before, 25% from 4 days to 6 days before, 0% from 7 days before In addition, cancellations made on the day without notification will be treated as same-day cancellations and a fee will be charged. Please note that you can only change the date and time once (within 2 months from the shooting date) due to poor health or other unavoidable circumstances. A second change will be treated as same-day cancellation. Availability is constantly changing, so you may not be able to make a reservation for the new date and time. Please note. Q: I made a reservation using credit card payment, but I would like to cancel it due to some circumstances. When will I get my refund? A: We will process the cancellation and refund will be processed at that time. Refunds will be made by your credit card company. The detailed refund date and time will vary depending on the credit card company, but it is expected to take 7 to 10 days for the refund to arrive. If you have not received the money within 10 days, please contact your credit card company. [Cancellation policy] 100% on the day, 50% from the day before to 3 days before, 25% from 4 days to 6 days before, 0% from 7 days before Q: Will there be a holiday charge for long holidays (GW, year-end and New Year holidays)? A Basically, it will be a holiday fee. Please check the notices as they become available. Q: Is it possible to issue a receipt? A: Receipts can be issued once payment for the reserved shooting fee and delivery of the photographed data have been completed. Once issued, you cannot change the address on the receipt, but if you are making reservations for multiple products, you can add up the total or use different addresses for each photo shoot. Please note that our company is a qualified invoice issuing company. We will issue a receipt corresponding to the eligible invoice containing our company's registration number. Q: What is the eligible refund request form issued upon cancellation? A: For qualified refund invoices, please refer to the National Tax Agency's guide to the storage method for qualified invoices (invoice system). If a refund occurs due to cancellation, we will issue a "cancellation fee payment notice" as a qualified refund request.
④ Regarding date and time changes and cancellations Q I would like to cancel my reservation. A Please note that if you cancel due to the client's circumstances, such as if you are not feeling well or are no longer available, the following payments will be made. [Cancellation policy] 100% on the day, 50% from the day before to 3 days before, 25% from 4 days to 6 days before, 0% from 7 days before Please be sure to contact us if you need to cancel, as availability changes from time to time. Please note that you can change the date and time for the above reasons or due to rain on the shooting day, etc., free of charge (within 2 months from the first shooting date). If another client already has a reservation for the date and time you wish to change the date and time to, please submit a different desired date. Cancellations after the date and time have been changed will be treated the same as same-day cancellations and no refunds will be given. note that. Q: I made a reservation using a credit card, but I would like to cancel it due to circumstances. When will I get my refund? A: We will process the payment cancellation and refund will be processed at that time. Refunds will be made by your credit card company. The detailed refund date and time will vary depending on the credit card company, but it is expected to take 7 to 10 days for the refund to arrive. If you do not receive the money after 10 days, please contact your credit card company. Please note that cancellations due to the client's convenience will be handled according to the cancellation policy. [Cancellation policy] 100% on the day, 50% from the day before to 3 days before, 25% from 4 days to 6 days before, 0% from 7 days before Date and time changes can only be made once due to poor health, unavoidable circumstances, or rainy weather. A second change will be treated as same-day cancellation. As availability is constantly changing, you may not be able to make a reservation for the new date and time. We will respond in the order in which we receive your desired date and time, so please let us know as soon as the date and time is decided. Q: What happens in case of rain? A You can shoot even in rainy weather as long as there is no heavy rain such as a downpour or squall, but if you want to change the date and time, you can change the date and time only once if the destination has space and you can travel in time. Q: Will I receive a refund if canceled due to rain? A We will change the shooting date. If this is still not convenient for you, please contact us. Regarding refunds upon cancellation If paying by credit card, please ask "Q I made a reservation using credit card payment, but I would like to cancel it due to some circumstances. When will I receive a refund?" Please confirm. In the case of bank transfer, we will deduct 500 yen as a transfer fee and refund the remaining amount by transfer. Q: What will be the difference in price if I change the date and time from "weekdays to Saturdays, Sundays, and holidays" or "from Saturdays, Sundays, and holidays to weekdays" during rainy weather? The amount will not change. The date and time will change without changing the price at the time of reservation. Q If the shooting is canceled due to our company's circumstances, In the unlikely event that the shooting is canceled due to our company's circumstances, we will fully refund the shooting fee. Q: I would like to change the shooting date and time. You can change the date and time before the cancellation policy occurs if there is space at the new destination and you can move in time. Q: What happens if I am late on the day of the shoot? The shooting time will be within the reserved time and the shooting time will be shortened accordingly. As a result, the number of cuts may be reduced, so if the planned composition or number of shots is required, we may ask you to add an hour or extend your time. Q What happens if the photographer is late? If you will be late due to delays or other problems, we will contact you first. If the client's time can be adjusted on the day of the appointment, we will of course guarantee that the photo shoot will be taken for the reserved time.
⑤ About data and delivery Q How will the photos be delivered? How many more pieces can you deliver? A: We will send you the URL via the free Gigafile service, so please download it from there. USB delivery (4,400 yen shipping fee included) is also possible. There is no limit to the number of images, and all data except for missed shots will be delivered with color and brightness adjustments within one hour (50 minutes of shooting, 10 minutes of setting up). The number of shots you can take depends on the type of shooting, so the number of shots you can take will also vary. Q: When is the delivery date? A: The standard delivery time is within two weeks from the shooting date. If you would like expedited shipping (22,000 yen), we will prioritize your order and deliver it within 2 days. Professional editing (5,500 yen per page) will be delivered within 2 weeks, but if you use expedited shipping, up to 10 pages can be delivered within 2 days. Q Please tell me the size of the photo to be delivered. A We will deliver the image quality that will give a beautiful finish even when printed on A4 size. Q: Is there a deadline for downloading photos? A: The file retention period for Giga File Delivery is set at 30 days from the date of delivery. Once the deadline has passed, you will need to check the data again and resend it, so please adhere to the above period and download. Q I can't download photos. A: Most likely the cause is an accumulation of cache (history) or insufficient capacity. First, clear the cache Please try using the recommended browsers (Google Chrome//Safari/Firefox/Edge). *Cache clearing methods vary depending on the device and browser, so please check on the internet. Although it is possible to download on a smartphone, we recommend downloading on a PC as this may take up space and cause the system to run out of storage space. If the problem still persists, please contact us.
⑥ About handling of photos taken Q: What should I do with the photos I take? A Photos taken will not be used for any purpose other than delivery to the client. After delivery, we will confirm the usage permission with the client. We may use your information if you have permission to use it. OK to use on websites, SNS, etc. operated and managed by USHUN OK to use for web advertising, media publication, etc. Permission to use some photos Disable all postings Q: Are there any restrictions on the scope or method of using photos? The copyright of the photo belongs to the photographer who took the photo. Portrait rights in photos belong to the client. This is based on copyright law. Please contact us if you would like to confirm usage related to copyright or copyright transfer.
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